🔐 PRIVACY POLICY

PairPlay: Couples & Relationship
Last updated: 14 February 2026

1. Introduction

Welcome to PairPlay: Couples & Relationship (“PairPlay”, “we”, “our”, “us”).
We are committed to protecting your privacy and being transparent about how your information is collected, used, and protected when you use our mobile application and related services.

  • Contact Email: pairplay.help@gmail.com
  • Policy URL: https://pairplaycouples.app/policy

2. Eligibility & Age Restriction

PairPlay is strictly intended for adults only.

  • The app is 18+ only.
  • Minors are not permitted to create accounts.
  • Age confirmation is required before account creation.
  • Accounts found to belong to minors are removed immediately.
  • If we discover that a minor has provided personal data, such information will be deleted without delay.

2A. Age Verification & Restrictions

We restrict PairPlay to adults and take steps to enforce this restriction:

  • We require users to provide date of birth and confirm they are 18+ during onboarding.
  • Users can report accounts they believe belong to minors.
  • If we identify an underage account (including through reports or review), we terminate the account and remove associated data where technically feasible.
  • Parents/guardians may contact us to request removal of a minor’s information.

2B. Data Safety

Data collected (and who it’s shared with):

  • Personal info (email, name, date of birth): Collected; shared with Firebase (service provider) to provide authentication and core features.
  • Photos & videos: Collected; shared with Cloudinary (service provider) for media storage and delivery.
  • App activity: Collected; shared with Firebase (Analytics) to understand feature usage and improve the app.
  • Device identifiers: Collected; shared with Firebase for analytics/diagnostics. On Android, this can include the device Advertising ID if available on the device and allowed by system settings.

Data collected but not used for advertising:

  • Messages & chats
  • Relationship information
  • Journey & activity data

Encryption: Data is encrypted in transit (HTTPS/TLS). Firebase and Cloudinary provide encryption at rest within their managed infrastructure.

Deletion: Users can delete their account in-app or request deletion via email.

3. Information We Collect

A. Information You Provide

When you create an account or use PairPlay features, you may voluntarily provide:

  • Name or nickname
  • Email address
  • Profile photo
  • Gender and relationship-related information
  • Date of birth / age confirmation
  • Messages and chats between users

B. Journey, Games & Activity Data

PairPlay includes interactive journeys, games, and activities designed for couples. When you use these features, we may collect and store:

  • Activity or journey titles
  • Descriptions, notes, or reflections
  • User responses or selections
  • Dates associated with journeys or activities
  • Locations manually entered by users (not real-time tracking)
  • Images and videos uploaded during journeys, games, or activities
  • Special dates you add for reminders (for example, anniversaries, birthdays, or custom events)
  • Reminder preferences linked to those special dates

This content is:

  • Created voluntarily by users
  • Private by default
  • Visible only to participating users

Special dates and reminder settings can be edited or deleted by you at any time.

PairPlay does not track real-time location, background activity, or device sensors.

C. Authentication Information

We support:

  • Email & Password login
  • Google Sign-In

D. Automatically Collected Information (Analytics & Diagnostics)

To improve app stability, performance, and user experience, we collect limited technical and diagnostic data using Firebase services, including:

  • App usage events (feature interactions, screen views)
  • App performance metrics
  • Crash logs and error reports
  • App version, OS version, and device type (non-identifying)

This data is collected using:

  • Firebase Analytics
  • Firebase Crashlytics

This information does NOT include:

  • Message content
  • Uploaded images or videos
  • Personal chats
  • Real-time location
  • Your message contents (text) as analytics payload

On Android, Firebase Analytics can collect device identifiers (including the Advertising ID if available on the device) for measurement and diagnostics. We strictly use these identifiers for analytics and fraud prevention only. We do not use Advertising IDs for marketing, remarketing, or tracking users across other apps and websites. PairPlay does not use this data for serving third‑party ads.

This data is used only to improve stability and performance.

E. Data We Do Not Collect

PairPlay does not collect:

  • Real-time or background location data
  • Contacts or address book information
  • Call logs or SMS data
  • Device sensor data without user action

F. Push Notifications & Messaging Data

PairPlay uses Firebase Cloud Messaging (FCM) to send push notifications related to app activity, reminders, and user-selected features.

For this purpose, we may collect and process:

  • A device-specific Firebase Cloud Messaging (FCM) token
  • Notification delivery metadata
  • User-selected notification preferences or topics chosen within the app

This data is used solely to deliver relevant push notifications and is not used for advertising.

4. How We Use Your Information

We use collected information to:

  • Create and manage user accounts.
  • Enable couple interactions, messaging, journeys, games, and activities.
  • Store and display shared memories and user-generated content.
  • Manage user-uploaded images and videos.
  • Improve app functionality, reliability, and security.
  • Monitor usage trends and prevent misuse.
  • Enforce age restrictions, safety rules, and community guidelines.
  • Manage premium subscriptions and feature access.
  • Create special dates you add.
  • Send push notifications based on user-selected preferences and in-app topics using Firebase Cloud Messaging.
  • Respond to support, moderation, or data deletion requests.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • User Consent – when you voluntarily provide information or upload content.
  • Contractual Necessity – to deliver core app features.
  • Legitimate Interests – to improve security, performance, and usability.
  • Legal Obligations – when required by applicable law.

You may withdraw consent at any time by deleting your account or contacting us.

5A. Explicit Consent for Sensitive Data

PairPlay includes relationship-intimate features. By choosing to use these features and submitting content, you explicitly consent to:

  • Processing of relationship-intimate content you create
  • Storage of personal reflections, responses, and shared moments you choose to save
  • Processing of any sensitive information you voluntarily provide

You can withdraw this consent at any time by disabling optional features where available, deleting content, and/or deleting your account.

6. Adult & Sensitive Content

PairPlay is designed for couples and focuses on mature relationship topics. We maintain a strict policy against pornography. Nudity and sexually explicit acts are prohibited. While user content is private, any reported content violating these standards will be removed.

  • All content is consensual.
  • Access is restricted to verified adults (18+).
  • Users are responsible for content they upload.
  • We reserve the right to moderate or remove content that violates policies or laws.

7. Data Storage & Third-Party Services

PairPlay uses secure third-party services:

Firebase (Google LLC)
Used for:

  • User authentication (Email & Google Sign-In)
  • Secure storage of text-based data (messages, journeys, activities)
  • Firebase Analytics (usage insights)
  • Firebase Crashlytics (crash and error diagnostics)

Firebase Cloud Messaging (FCM) is used to deliver push notifications. Device FCM tokens and notification preferences are stored securely and used only for notification delivery.

Cloudinary
Used for:

  • Secure storage and delivery of images and videos uploaded by users

Media files are stored separately from authentication data and are delivered via secure, encrypted connections.

8. User Control & Choices

You have full control over your data:

  • You choose what information to share.
  • You can edit or delete journeys, activities, and media.
  • You can edit or delete special dates.
  • You can delete your account at any time.
  • You may request complete data deletion.
  • You may limit optional analytics via device settings.
  • You may enable, disable, or customize push notification topics at any time through in-app settings or device notification controls.
  • You may opt out of certain analytics collection through device or OS-level privacy settings where supported.

9. Data Sharing & Third-Party Processors

We do not sell your personal data.

Service Providers

We share data with the following service providers to operate PairPlay:

  • Google Firebase: authentication, database, analytics, crash reporting, push notifications
  • Cloudinary: media storage and delivery
  • Google Play / Apple App Store: payment processing for subscriptions (we do not receive your payment card details)

Analytics and crash data collected via Firebase is used strictly for application improvement, monitoring, and security purposes and is not used for advertising or user profiling.

Legal Disclosures

We may disclose information if required by law or to protect rights and safety. See Section 10 for details.

Business Transfers

If PairPlay is involved in a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of that transaction. If this happens, we will provide notice when required by law.

10. Law Enforcement & Legal Requests

We may disclose user information if required to do so by law, regulation, legal process, or valid governmental request, including lawful requests from law enforcement authorities.

Such disclosure will occur only when:

  • We receive a valid court order, subpoena, or legally binding request
  • Disclosure is necessary to comply with applicable laws or regulations
  • Disclosure is required to protect the rights, safety, or security of users, the public, or PairPlay

We do not voluntarily share user data with law enforcement and do not provide direct or unrestricted access to our systems or databases.

Where legally permitted, we will make reasonable efforts to notify affected users before disclosing their information.

11. Payments & Subscriptions

PairPlay uses:

  • Google Play Billing (Android)
  • Apple App Store In-App Purchases (iOS)

When you purchase a premium subscription, your connected partner also gains access to premium features for the duration of your subscription.

We do not collect or store payment card details. All transactions are handled securely by Google or Apple.

12. Data Retention

We retain data:

  • While your account is active.
  • As required to provide services.
  • Until you request deletion.

12A. Data Retention Periods

Retention depends on the type of data and the service used:

  • Account data (profile, relationship connection): retained until you delete your account.
  • User-generated content (messages, journeys, activity answers, media): retained until deleted by you or removed as part of account deletion.
  • Analytics data: retained according to the Firebase Analytics retention setting configured for PairPlay.
  • Crash logs: retained according to Firebase Crashlytics retention behavior and settings.

If you request account deletion, we delete or de-identify data where technically feasible. Some residual data may persist temporarily in backups or logs for a limited period as part of normal operations.

13. Account & Data Deletion

When you delete your account or request data removal, the following are permanently deleted where technically feasible:

  • Personal profile data
  • Messages and chats
  • Journey, game, and activity data
  • Images and videos

Deletion requests: pairplay.help@gmail.com
Deletion web link: https://pairplaycouples.app/delete-account

You can also delete your account in the app by going to:

PairPlay app -> Us (tab) -> Settings icon (top right corner) -> About you -> Delete account

For step-by-step instructions, see: Data Deletion Instructions

Related Policies

14. Content Moderation & Community Safety

To maintain a safe environment:

  • User-generated content may be reviewed or moderated.
  • Users can report inappropriate or abusive content.
  • Violating content may be removed.
  • Accounts may be suspended or terminated.

We do not tolerate abuse, exploitation, or non-consensual content.

15. International Users & Data Transfers

PairPlay operates globally. Your data may be processed or stored on servers outside your country. Appropriate safeguards are applied in accordance with applicable privacy laws.

16. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Request data portability

Contact: pairplay.help@gmail.com

16A. GDPR Rights (EU/UK Users)

If you are in the European Economic Area (EEA) or United Kingdom, you may have the right to:

  • Access, correct, or delete your personal data
  • Request data portability
  • Withdraw consent at any time
  • Object to or restrict certain processing
  • Lodge a complaint with a supervisory authority

Where required, we apply appropriate safeguards for international transfers (for example, Standard Contractual Clauses).

16B. CCPA/CPRA Rights (California Users)

If you are a California resident, you may have the right to:

  • Know what personal information is collected
  • Request deletion of personal information
  • Opt out of the “sale” or “sharing” of personal information as defined by CCPA/CPRA
  • Not be discriminated against for exercising your rights

PairPlay does not sell your personal information as defined by CCPA.

17. Data Security

We use industry-standard safeguards:

  • Encrypted data transmission
  • Secure cloud infrastructure
  • Restricted internal access
  • Encrypted media storage via Cloudinary
  • Firebase security rules to restrict unauthorized access
  • Limited internal access to user data on a need-to-know basis

No system is 100% secure; users share data at their own discretion.

17A. Security Measures

We implement security measures designed to protect your information, including:

  • Encryption in transit using HTTPS/TLS
  • Access controls and least-privilege access to production systems
  • Secure cloud infrastructure provided by Firebase and Cloudinary (including encryption at rest within their managed services)
  • Monitoring and logging to help detect abuse and investigate issues

17B. Data Breach Notification

If we become aware of a data breach that affects your personal information, we will take steps to contain and investigate it. Where required by law, we will notify affected users and/or relevant authorities within the timelines required by applicable law (for example, GDPR requires notification to regulators within 72 hours in certain cases).

18. Children’s Privacy

PairPlay does not target children.

  • No data is knowingly collected from users under 18.
  • Accounts belonging to minors are terminated immediately.

19. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website. Continued use of the app indicates acceptance.

20. Marketing & Advertising

  • We do not serve third-party ads in PairPlay.
  • We do not share user data with advertisers.
  • We do not use your private content (messages, media, reflections) for marketing.
  • App communications are service-related (for example, account, feature, and notification settings).

21. Contact & Privacy Requests

For privacy concerns, data requests, or to exercise your rights:

Email: pairplay.help@gmail.com
Response Time: We aim to respond within 30 days where applicable.
Verification: We may request additional verification for sensitive requests (for example, account ownership).
Complaints: You may also contact your local data protection authority.