📄 Data Deletion Instructions

PairPlay: Couples & Relationship Last updated: 10 February 2026

At PairPlay, we respect your right to control your personal data. This document outlines how you can request the permanent deletion of your account and all associated information.

🔐 Who Can Request Deletion?

  • Account Owners: Only the registered account holder may request deletion.
  • Verification: For email requests, we may require proof of identity (such as replying from the registered email address or providing a recent transaction ID) to prevent unauthorized deletion.

🗑️ What Data Will Be Deleted?

When your deletion request is processed, we strictly remove:

  • Identity Data: Name, email, phone number, and profile details.
  • App Content: All messages, chats, journey entries, and activity history.
  • Media: All photos and videos uploaded to our servers (Cloudinary).
  • Analytics: User IDs associated with usage history.

Note: We may retain financial transaction records for tax and accounting purposes as required by law (e.g., Google Play/App Store purchase history).

🛠️ How to Request Deletion

✅ Option 1: In-App (Recommended)

This is the fastest method.

  1. Open PairPlay.
  2. Navigate to Settings → About You.
  3. Tap Delete Account.
  4. Confirm the action. Result: Your data is flagged for immediate deletion.

✅ Option 2: Web/Email Request

If you cannot access the app, you may request deletion manually.

  1. Delete account page: https://pairplaycouples.app/delete-account
  2. Email: pairplay.help@gmail.com
  3. Subject: Request: Permanent Account Deletion
  4. Body: Please include your registered email address.

⏳ Timeline & Backups

  • Processing Time: Requests are typically processed within 7 days, but may take up to 30 days in complex cases.
  • Backups: While data is immediately removed from our active systems, encrypted copies may remain in our security backups for up to 30 days. These backups are automatically overwritten and are not accessible for operational use.

🌍 Third-Party Data

We also instruct our service providers to remove your data:

  • Firebase (Google): Authentication and database records are purged.
  • Cloudinary: All hosted media files are permanently destroyed.

Related Policies

📬 Contact Us

For privacy concerns or deletion disputes: Email: pairplay.help@gmail.com